0330 043 6307
Mon–Sat 9am–10pm · Sun 10am–4pm
Get my free quote

PRIVACY NOTICE

Last updated 8 November 2026

Who we are

Washmates is the data controller for the personal details you give us on this website. For anything about your data, email us at info@washmates.co.uk.

What we collect

When you ask for a quote we collect:

To protect the form from abuse, our systems also record your IP address and browser details with your quote request.

If you arrive from a link in one of our adverts, the advert's campaign tags and click identifier are saved with your quote request, so we can tell which adverts work.

If you ask for a quote using someone's referral code, we tell them your first name, your town and how your job is going, so they know their recommendation worked. We never share your address, contact details or price. If you recommend us, we show your first name and town to the friends who open your link.

If you sign up to recommend us on our Recommend Washmates page, we keep your first name, town, email address, mobile number and business name (if you give one), and where you found the page if the link says (for example, a leaflet). We use them to run the referral scheme: to send you your code and your private page, show your friends who recommended them, tell you how their jobs are going and contact you to pay your rewards. If you give a business name, friends who open your link see it instead of your first name and town.

Why we use it

We use your details to contact you about your quote, understand the job (including looking at the property on satellite view), send you a price and, if you go ahead, arrange the work. We don't sell your details or use them for unrelated marketing.

How we contact you

We may contact you by phone, email or WhatsApp. If we use WhatsApp, we message the mobile number you gave us, and WhatsApp (part of Meta) carries those messages under its own terms and privacy policy. If you'd rather we didn't use WhatsApp, tell us and we'll stick to phone or email.

Our lawful basis

You can tell us at any time to stop contacting you a certain way, by emailing us.

Who processes it for us

Google Analytics gets no contact details and nothing you type. It sees which pages were visited and which buttons were pressed. While advertising cookies are on, Google Ads takes the email address you type into the quote form, scrambles it in your browser (a one-way "hash") and sends the hashed version to Google with the quote reference, so the same request isn't counted twice. Google uses it to match your request to a Google account, so we can see which adverts work. The Meta Pixel also takes the name, email, phone number and postcode you type into the quote form, scrambles them in your browser (a one-way "hash") and sends the hashed version to Meta with the quote reference. Meta uses it to match your request to a Facebook or Instagram account. If you switch advertising cookies off before you send your quote request, these details aren't sent to Google or Meta.

While advertising cookies are on, Google Ads also remembers that your browser visited this site, so we can show you our adverts again on Google and on other websites (this is called remarketing). It doesn't use your name or contact details for this. Switching advertising cookies off stops it.

Photos you add are stored with your quote request and seen by our team pricing the job. We share them with a cleaning team only once our team has approved it. Your device shrinks each photo before it's sent, which also removes the hidden details a camera saves with it, such as where the photo was taken.

If you go ahead with a quote, we may share your contact details and address with the cleaning team who will do the work, so they can arrange it with you.

How long we keep it

We keep your details for as long as we need them to deal with your quote and any work that follows, and to meet our legal obligations. You can ask us to delete them sooner.

Cookies

Analytics and advertising cookies are set when you first visit, so Google and Meta get information about your visit straight away. You can switch them off in Cookie settings at any time. There are three kinds:

In Cookie settings, Reject all turns both off, Allow all turns both on, and Save settings keeps the switches as you set them. We remember your choice in your browser's local storage, and we follow it on every later visit. Switching a kind off stops it sending anything more, but it can't take back what was sent before you switched it off.

You can change your mind at any time: .

Your rights

You have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent. Email info@washmates.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookie settings

Choose which cookies Washmates can use. Analytics and advertising cookies are on when you first visit. Switch off any you don't want, then save. Read how we use cookies.