Washmatesservicestandards
Hiring someone to clean your roof or driveway can feel like a gamble, because everyone promises the same things. Here's what we check before anyone works for us, what happens on every job, and what we do if something isn't right.
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What to check before you hire anyone
Whoever you choose, ask about these seven things. Here's how we meet each one.
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Insurance you can see proof of
Washmates holds £2m public liability insurance, and every technician has their own policy, which we check before they work with us.
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Qualified to work at height
We check qualifications and certificates, such as working at height, plus past work and reviews.
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No high-pressure jet washing on roofs
Never on any roof we clean. The right method for each surface.
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HSE-approved biocides
Every treatment we use is HSE approved.
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Before and after photos
Taken on every job and shown in your Washmates portal. We review them.
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A written guarantee
Roof cleans come with our 3-Year No Moss Guarantee, and if anything isn't right, we come back and put it right.
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Someone to call if the cleaner is ill or doesn't turn up
Our own team or a vetted local technician does the work, and if they can't make it, we rearrange quickly or send someone else.
Many good independent cleaners tick some of these. We tick all of them on every job, and a company stands behind the work.
Get my free quoteWhat happens on every job
- Checklist, updated at each stage so you can follow the job in your portal
- Before photos
- The clean, using our methods
- After photos, which we review
- Walk-around with you
- You sign the job off
If something isn't right
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Tell us before you sign off
Mention it during the walk-around, or call, text or email us as soon as you can.
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We check the photos
We compare the before and after photos with your concern, usually within one working day.
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We come back and put it right
At no cost, if the problem is with our work.
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Whoever did the job is held to account
Our own team or a technician. We review every complaint with them, and technicians who keep falling short stop getting Washmates jobs.
How we keep standards up
After every job we ask you how we did: whether we were on time, polite and professional, and left everything clean and tidy. A poor rating reaches our team the same day, and we follow it up. Ratings decide who we send to future jobs.
REVIEWS
Questions
Who will actually do the work?
Our own team or a vetted local technician who works to our methods. Before anyone works for us, we check their insurance, qualifications, past work and reviews. You deal with Washmates from quote to completion.
What if the technician is ill or the weather turns?
We rearrange quickly or send someone else, and we keep you posted.
Are you insured?
Yes. Washmates holds £2m public liability insurance, and every technician has their own policy, which we check before they work with us.
What if I'm not happy with the job?
Tell us before you sign off, during the walk-around or by call, text or email. We check the photos and, if the problem is with our work, come back and put it right at no cost.
Need to move your booking?
Just call, text or email us and we'll find another date, at no charge.
Ready for a quote?
Send us a few photos, and most quotes go out within about an hour.